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Hide the Desktop Agent for certain machines

July 12, 2017, 4:16 am
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Hi There,
I know you can hide the agent tray icon for all machines.
Is there anyway to hide the agent for only certain machines? We have terminal/Citrix servers where we don't want the users to see the tray icon.

If not, are there any plans in the roadmap for development?

Kind Regards,
James.
 
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Re : Local users on Windows Servers based on the accounts in User Management

July 13, 2017, 5:24 pm
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Hi Rene,

Thank you for raising the post. Your understanding is partially correct.  You can remotely reset/change password for local user account using 'User Mgmt configurations' from Desktop Central. 

However User Administration and Roles is not for end user or locals users on client machine. It is for Technicians/Administrators you are going to login into Desktop Central application for management.

This is not complete AD/Workgroup User Management and Self service credentials reset tool. 


User Management : Create/Modify/Delete Local users in the remote computer.

Group Management : Create/Modify/Delete Local Groups in the remote computer.


Trust this helps!

Regards,
-----
Jai Kishan
Sr. Technical Consultant 

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment |
Mobile Device Management | SCCM Third Party Patch Management | Patch Manager Plus ]

 

 
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Re : Error on WAN agent

July 13, 2017, 5:29 pm
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Hi Stefan,

Welcome to our Forums!

Reported error cannot be concluded with this log print alone. We need lot more information on your setup/infra connectivity along complete Agent side logs, Distribution Server logs and Server logs too.

It better you contact our Support team (desktopcentral-support@manageengine.com) with all the above logs and information to investigate and resolve the issue. 


Appreciate your understanding.

Regards,
-----
Jai Kishan
Sr. Technical Consultant 

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment |
Mobile Device Management | SCCM Third Party Patch Management | Patch Manager Plus ]

 



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Re : Visio Pro 2016

July 13, 2017, 11:40 pm
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Hey kepademus,

im trying the same thing now, I saved the MSP file to Visio updates folder and deployed the package without any parameters as you suggested.
Unfortunately it sticks at  Execution Status: in progress for hours...

Can anybody help?
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Add shared Network Printer issue

July 12, 2017, 10:30 am
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I am trying to add network shared printer through desktop central, when I browse 'Shared Network Printer Path', I can't see any printer in the list. 
Should I install desktop central agent on print server? 
Can some one provide some details?

Thanks,
Adam
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Re : Self Service Portal Disallow some users

July 17, 2017, 4:59 am
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Re : Hide the Desktop Agent for certain machines

July 17, 2017, 7:23 am
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Hi James,

Thank you for the raising the post. As of now, you cannot disable/restrict the Agent tray icon for certain computers alone. It is global settings for all managed computers. 

You can raise the Feature/Enhancement request by filling the form below:

Appreciate your understanding.

Regards,
-----
Jai Kishan
Sr. Technical Consultant 

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment |
Mobile Device Management | SCCM Third Party Patch Management | Patch Manager Plus ]




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Re : Visio Pro 2016

July 17, 2017, 7:36 am
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Hi Graven,

Thanks for your participation in this forum post.

I guess you have deployed the package without providing the installation arguments. And that's why the installation gets stuck in, in-progress state for long time.

Please edit the software package, provide the correct installation arguments and then deploy. If the issue still persist, contact our Support team (desktopcentral-support@manageengine.com) with the complete agent logs to check and assist further on this case.



Regards,
-----
Roobhan Karthikeyan
Associate Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
[ Desktop Management | Desktop Management for MSP | OS Deployment |
Mobile Device Management | SCCM Third Party Patch Management | Patch Manager Plus ]

**'New ticket' for 'new request' would help us to serve you.

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Desktop central - logfile work admin

July 17, 2017, 8:19 am
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Hi,

Does exist a log file for the work of the admin .
I want to see what have my substitutes done in my holidays.


Regards

Rainer
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Re : Add shared Network Printer issue

July 18, 2017, 5:59 pm
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Hi Adam,

Appreciate your forum post.

If the server machine could not discover the printer(OS level), then it may not be listed when browsing it from the configuration.

However, You can provide the UNC path for the printer and the deploy the printer to the client machine.

If the printer is accessible from the client machine during the deployment, then it will be deployed successfully.

Looking forward to assisting you.

Regards,
-----
Felix M 
Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

**'New ticket' for 'New Request' would help us to serve you better.






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Re : Desktop central - logfile work admin

July 19, 2017, 5:52 pm
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Hi Rainer,

Thank you for the post. You can get the Technician activity details from Action Log Viewer. Admin > Audit > Action Log Viewer.

Regards,
-----
Jai Kishan
Sr. Technical Consultant 

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment |
Mobile Device Management | SCCM Third Party Patch Management | Patch Manager Plus ]


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Re : Self Service Portal Disallow some users

July 19, 2017, 11:58 pm
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Hi Chris Primes, 

Appreciate your response. 

I have cross checked with my development team on this and as you have seen in the other post, you can achieve your requirement by applying shortcut configuration for specific users. 

You will need to create a shortcut configuration by targeting the dcagenttrayicon.exe with argument -ssp. Please refer the attached screenshot for your understanding. If you have all the 64 bit machine, you can enter the complete path as C:\Program Files (x86)\DesktopCentral_Agent\bin\dcagenttrayicon.exe in the target application box. If you have 64 and 32 bit, kindly enter $programfiles\DesktopCentral_Agent\bin\dcagenttrayicon.exe

Please try this on couple of machines. If this doesn't work, please contact support to get personalized assistance. You can write email to desktopcentral-support@manageengine.com

Regards,
-----
Saranraj K
Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

**'New ticket' for 'New Request' would help us to serve you better.

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Re : Self Service Portal Disallow some users

July 21, 2017, 11:09 am
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Thank you for your help! This worked for me.
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admin denied access to configure in desktop management engine

July 24, 2017, 1:08 am
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Hi,

I am admin yet i have no rights to configure alerts on the desktop management engine admin page as below; please assist


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Dwesktop Central - windows 10 privacy settings - disbale location

July 24, 2017, 8:55 am
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Hi,

I want to disable the location setting in privacy settings. It' possible?

Regards


Rainer
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Domain

July 25, 2017, 2:21 am
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Hi,

the name our domain is                                          company.cologne
the  NETBIOS nmae  (pre-windows 2000 name):      company- col

The Scope of Management is to both domain.
For example a list of computer

Computer    Domain
PC01          company.cologne
PC02          company- col
PC03          company.cologne
...

Is this a problem? 
If I define a target which name I have to select company.cologne or company- col ?
It does not matter?


Regards
Rainer
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Re : Dwesktop Central - windows 10 privacy settings - disbale location

July 25, 2017, 5:44 pm
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Hi Rainer,

Thank you for the post. If you have Registry settings information of any batch file/vb script for required action then you can remotely execute using Configurations module. Configurations tab > Registry settings  / Custom Script 

Let me know if you need further assistance 

Regards,
-----
Jai Kishan
Sr. Technical Consultant 

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment |
Mobile Device Management | SCCM Third Party Patch Management | Patch Manager Plus ]


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Re : Domain

July 25, 2017, 7:44 pm
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Hi Rainer

Thank you for the post. You can manage multiple Domains and add them under Scope of Mgmt respectively, 

Regarding adding under Define target, it doesn't matter you have to browse and select the machine from Domain. 

This kind of queries, better to include screenshot for clarity. 

Regards,
-----
Jai Kishan
Sr. Technical Consultant 

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment |
Mobile Device Management | SCCM Third Party Patch Management | Patch Manager Plus ]

 

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Desktop Central MSP Public FQDN no NAT Local DNS Pointer

July 29, 2017, 9:04 pm
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Do I have to use a NAT on my firewall for Desktop Central MSP. I have ServiceDesk Plus MSP setup on the same server as my Desktop Central MSP " Just Setup Testing". I have a Public FQDM for both and both are setup on the public DNS. SDP.mydomain.net DTC.mydomain.net.
I have setup my local DNS to point SDP & DTC to local server address " 192.#.#.#". From a public computer, I can access SDP using Http://SDP.mydomain.net:8070 and everything works great..
But from the same public computer if I use Http://DTC.mydomain.net:8040 I can't access Desktop Central MSP it times out. I know the request is getting to the correct local server because if I use Http://DNS or DTC.mydomain.net I get the IIS Page.I have also set the local server host file with the 192.#.#.# SDP.mydomain.net and DTC.mydomain.net.
So why does SDP work and DTC not work?
Does DTC have to have a NAT or did I miss something? 
Sorry, the rule in the firewall has all the port for both setup just not nated. 
Thanks
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Re : Desktop Central MSP Public FQDN no NAT Local DNS Pointer

July 30, 2017, 10:04 pm
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Hi BobbyHuckaby, 

Thank you for your post in our forums. 

It is important to configure NATing in your firewall for the external machines to reach your DC MSP server which is installed with in your local network. Kindly the request to go through your firewall via 8040 port so that you can access the console. 

Regards,
-----
Saranraj K
Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

**'New ticket' for 'New Request' would help us to serve you better.

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