Quantcast
Channel: Support Portal
Viewing all 1466 articles
Browse latest View live
↧

Re : System Scan

May 17, 2017, 10:06 am
$
0
0
We don't have any remote offices as of right now.  I did take Romanus' suggestion and moved it to off hours and that seems to be working now.  I do appreciate the responses.

Thank you,
Frank
↧
Search

Re : System Scan

May 17, 2017, 2:13 pm
$
0
0
Hi Dmitry,

The time used for the deployment is the client machines. Based on this time, it will patch the machine.

@Frank, thanks for the update on it.

Looking forward to assist you.

Regards,

-----
Naveen Kumar
Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
↧
↧

Login to DC using a domain account does not work

May 18, 2017, 5:25 am
$
0
0
Hi,

I cannot get the login to DC using a domain account to work, i have no limitation on "LogOnTo", domain scan etc works, so it seems the AD is defined correctly, any direction?

Thanks,
Shmaya
↧

Re : Login to DC using a domain account does not work

May 19, 2017, 3:52 pm
$
0
0
Hi Shmaya,

Appreciate your forum post. 

Are you able to log in using the local account.? 

If yes, then please remove the domain account and then re-add the user. 

If you still find any issues with the login, then please contact the support(support@desktopcentral.com) with the server logs and this forum link to analyze the case further. 

 Server logs: <Install_Dir>\DesktopCentral_Server\logs[compress the entire logs folder]

Looking forward to assisting you.

Regards,
-----
Felix M 
Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

**'New ticket' for 'New Request' would help us to serve you better.



↧

Re : Set IE as default browser in Win10

May 21, 2017, 12:49 pm
$
0
0
Hi Roy111112, 

I understand your concern. 

However, It not feasible to support this feature from win 8 OS version due to the 'limitations in windows'

From Windows 8, Microsoft restricts the ability of automatically setting an app as default (be it browser or any extension). The control is completely given to the user and only when a user interaction is made in the 'Default app' setting, will make it as default.

That's the reason it's not feasible to achieve using Desktop Central. However, If this changes in the windows, then it will be supported in Desktop Central as well. 

Appreciate your understanding. 

Regards,
-----
Felix M 
Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

**'New ticket' for 'New Request' would help us to serve you better.

↧
↧

Force Google Safe Search into IE/Chrome/Firefox

May 21, 2017, 1:09 pm
$
0
0
Hello

How force IE/Chrome/Firefox to use Safe Search?

Regards
↧

Re : Disable Windows Store App in Windows 10 Enterprise?

May 22, 2017, 2:00 am
$
0
0
Hi Joshua,

Please contact our Support team (desktopcentral-support@manageengine.com) for setting up remote web session to work further on this case. Mention this post as reference.

Looking forward to hear from you.

Regards,
-----
Roobhan Karthikeyan
Associate Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
[ Desktop Management | Desktop Management for MSP | OS Deployment |
Mobile Device Management | SCCM Third Party Patch Management | Patch Manager Plus ]

**'New ticket' for 'new request' would help us to serve you.
↧

Re : Set IE as default browser in Win10

May 23, 2017, 2:25 pm
$
0
0
It's is certainly possible to change IE as a default browser in Windows 10. We do it and also change the default PDF viewer when we deploy operating system using Microsoft Deployment Toolkit. This needs to be done during deployment of OS using dism.
↧
Search

Service Pack Build 10.0.83

May 24, 2017, 4:09 am
$
0
0
Hi everyone,

Why my build version is 10.0.83 and manage Engine Service Pack Site is 10.0.73?






All the best.
↧
↧

Re : Service Pack Build 10.0.83

May 24, 2017, 2:53 pm
$
0
0
Hi,

Appreciate your forum post.

We have 2 build which will be released for Desktop Central for every month. The build 10.0.73 is for customers managing more than 750 computers and another build 10.0.91 for customers managing below 750 computers.

You can refer the below link for customers managing below 750 machines,

https://www.manageengine.com/products/desktop-central/service-packs1.html

Trust the above information helps.

Looking forward to assist you.

Regards,

-----
Naveen Kumar
Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
↧

Re : Force Google Safe Search into IE/Chrome/Firefox

May 29, 2017, 3:52 am
$
0
0
Hi Cyril,

Thanks for your post in our forums.

To achieve Google Safe Search using Desktop Central, you will have to overwrite the host file using File Folder Configuration. And that seems to be the only possible way,

Please make a host file entry using the instructions from below link,
https://support.opendns.com/hc/en-us/articles/227986807-How-to-Enforcing-Google-SafeSearch-YouTube-and-Bing

And deploy the host file entry to following location : %windir%\System32\Drivers\etc.

Image for your reference,


Trust this solves. Please let me know if you have any further clarifications.

Regards,
-----
Roobhan Karthikeyan
Associate Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
[ Desktop Management | Desktop Management for MSP | OS Deployment |
Mobile Device Management | SCCM Third Party Patch Management | Patch Manager Plus ]

**'New ticket' for 'new request' would help us to serve you.


↧

Installation on a computer scope but as a currently logged on user

May 30, 2017, 9:14 am
$
0
0

Hi,

we have an application that can be only installed under the user profile.

But we cannot deploy this with a Desktop Central "per user" Installation or Custom Script, since our users logon to multiple computers within certain period.

So what I need is an Installation or  Custom Script configuration that would only be applied for a short period for a confined scope of computers (custom group) BUT has to run once as the user logs on to this computer with his/her credentials.

Any ideas how to achieve that?

Thanks for any advice!

↧

Re : Installation on a computer scope but as a currently logged on user

May 31, 2017, 12:35 pm
$
0
0
Hi Solo,

Appreciate your forum Post.

Yes, we have this function to deploy a configuration/ Custom Script to specific machines or specific group of Users to apply only to them and apply where ever the user logs in.

In the configuration you are creating, in Define Target you need to choose the user or the custom group created for the user.

TO create custom Group, please click on Admin>>>>Custom Group for the User.

Please try this and then check.

Looking forward to assist you.

Regards,

-----
Naveen Kumar
Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
↧
↧

Removal of Spotify Application through ME

June 1, 2017, 7:49 am
$
0
0

Hello:

I am trying to remove the Spotify application through ME but it fails.  Has anyone else tried this?

Thank you in advance.

Stephanie

↧

Re : Installation on a computer scope but as a currently logged on user

June 1, 2017, 11:09 am
$
0
0
Hello Naveen,
Appreciate your help!
The custom user group could be a solution if the software was to be installed on any computer the user logs on. But this is not the case, since we have some instrument management computers.
What I need is to define a subset of computers where only a subset of users will install the software.
If I select Install/Uninstall Windows Software (User) I select the "Target User" account installation option and then under Target 1 I select Custom Group = the users’ group. But how do I confine the computers scope? I can add through the plus sign yet another Target 2, but if I select from there the computers’ Organizational Unit for example shouldn’t it try to install as the Target User = computer system account defined through this second target?
And vice versa, if I select Install/Uninstall Windows Software (Computer) I can only define the installation account either as "System User" or "Run as User", and under Target I can only select computers’ but no users’ custom groups.
Thanks

↧
Search

Re : Removal of Spotify Application through ME

June 2, 2017, 10:51 am
$
0
0
Hi Stephanie,

Thanks for your request,

Please raise it as a request to desktop Central Technical Support "desktopcentral-support@manageengine.com" with reported error screenshot on "Spotify" application failure,Desktop Central Server and the agent logs for further assistance.

Kindly refer the Desktop Central Server, Agent log path and log upload link below:

DC Server logs: <Install_Dir>\DesktopCentral_Server\logs [Compress the entire logs folder]

DC Agent logs: <Install_Dir>\DesktopCentral_Agent\logs [Compress the entire logs folder]

Upload link: http://bonitas2.zohocorp.com

Looking forward to assisting you,

Regards,
-----
Leonard J
Sr.Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
[ Desktop Management | Desktop Management for MSP | OS Deployment |
 Mobile Device Management | SCCM Third Party Patch Management | Patch Manager Plus ]

**'New ticket' for 'new request' would help us to serve you.

↧

PostgreSQL Desktop Central

June 5, 2017, 4:19 am
$
0
0
What is the default username, password and port to connect to PostgreSQL database in desktop central?
↧
↧

Re : Installation on a computer scope but as a currently logged on user

June 6, 2017, 7:04 am
$
0
0
Hi Solo,

Thanks for your response. I will suggest you to try with exclude targets option so that you can add the computers or custom group in which the requested software shouldn't get installed. Its the alternative way to target the configuration to specific users with selective computers. 




Hope this would help you.


Regards,
-----
Roobhan Karthikeyan
Associate Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
[ Desktop Management | Desktop Management for MSP | OS Deployment |
Mobile Device Management | SCCM Third Party Patch Management | Patch Manager Plus ]

**'New ticket' for 'new request' would help us to serve you.
↧

Re : PostgreSQL Desktop Central

June 6, 2017, 5:04 pm
$
0
0
Hi Abdul Wahab,

Thank you for raising the post. It is not advisable to share the database connection credentials information on public Forums.

Please contact our Support team by dropping mail to desktopcentral-support@manageengine.com for above details. 

Appreciate your understanding. 

Regards,
-----
Jai Kishan
Sr. Technical Consultant 

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment |
Mobile Device Management | SCCM Third Party Patch Management | Patch Manager Plus ]

 


↧

Scan failed due to incorrect meta files....

June 6, 2017, 8:39 pm
$
0
0

To all,

I am getting: Scan failed due to incorrect meta files. Please contact support with server and agent logs. Where do I find these logs to attach to this issue?

Thanks,

Preston

↧
Viewing all 1466 articles
Browse latest View live
Search