Hi Sebastinjan
Thanks for the post.
Desktop Central has the concept of primary and secondary contact details. So if the primary contact is not reachable it would try the secondary. However, in your case inorder to check the details. Please send the Desktop Central Agent side logs for couple of computers to check and update you on how to proceed.
You can upload the logs using the URL given below
http://logs.desktopcentral.com
Regards,
-----
R. Romanus Prabhu
Technical Account Manager
Device and Desktop Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
How To | FAQ | KB | Videos
Forum | Twitter | Blog | Road-map
-- Try our ManageEngine Certification Program --
![]()
Thanks for the post.
Desktop Central has the concept of primary and secondary contact details. So if the primary contact is not reachable it would try the secondary. However, in your case inorder to check the details. Please send the Desktop Central Agent side logs for couple of computers to check and update you on how to proceed.
You can upload the logs using the URL given below
http://logs.desktopcentral.com
Regards,
-----
R. Romanus Prabhu
Technical Account Manager
Device and Desktop Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
How To | FAQ | KB | Videos
Forum | Twitter | Blog | Road-map
-- Try our ManageEngine Certification Program --