Hi Mark,
Thank you for raising the post. Please check if Desktop Central Agent is added under Prohibit software list. Go to Inventory > Prohibited Software list. If yes, delete it from the list.
If not listed then please send us complete 'Agent side' logs to Support team for investigation.
Appreciate your understanding.
Regards,
-----
Jai Kishan
Sr. Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
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