Hi Eric,
Appreciate your forum update.
If you want to manage clients which are connected directly to internet, you need to install WAN agent by creating Remote office with WAN agent. You need to make sure the Server Ip is NATed with public ip/Name.
Please refer the below link for the complete details on it,
https://www.manageengine.com/products/desktop-central/managing_roaming_users_how_to.html
**'New ticket' for 'new request' would help us to serve you better.
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Appreciate your forum update.
If you want to manage clients which are connected directly to internet, you need to install WAN agent by creating Remote office with WAN agent. You need to make sure the Server Ip is NATed with public ip/Name.
Please refer the below link for the complete details on it,
https://www.manageengine.com/products/desktop-central/managing_roaming_users_how_to.html
Looking forward to assist you.
Regards,
-----
Naveen Kumar
Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
[ Desktop Management | Desktop Management for MSP | OS Deployment |
Mobile Device Management | SCCM Third Party Patch Management | Patch Manager Plus ]
**'New ticket' for 'new request' would help us to serve you better.
