Hello Tony,
Greetings.
It's not a known issue to share you the solution or workaround. Could you raise a request to Desktop Central support to check this issue via online session ?.
Here's the link to reach support via e-mail.
Regards,
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Dinesh Babu J
Sr. Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management | SCCM Third Party Patch Management ]
**'New ticket' for 'new request' would help us to serve you better.