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Re : Configuration of Desktop Shortcut failed

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Hi CSTS, 

I understand your concern. You can only choose multiple computers from the same domain or work group. 

You will need to create different supports requests for crossed domain machines. 

However practically, you might not need to send the logs from multiple machines for the same issue. Our support team might request for logs from one or two machines for the same issue. 

Regards,

-----

Saranraj Kumar

Technical Consultant

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management | SCCM Third Party Patch Management ]


**'New ticket' for 'new request' would help us to serve you better


 

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