Hi CSTS,
Appreciate your feedback.
In fact, we have an option to raise the logs from the product's web console. If you can navigate to Support tab where you can find the option "Create Support File".
This will allow you to send the logs from the selected client machines.
Appreciate your understanding.
Regards,
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Saranraj Kumar
Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
[Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management | SCCM Third Party Patch Management ]
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