Hi Ferenc,
Thank you for the update.
If you are sure that the application is used and the product didn't fetch the record of it, please contact support team to work on this case.
Please write email to desktopcentral-support@manageengine.com tagging this forum to get personalized assistance by our support team.
Regards,
-----
Saranraj Kumar
Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
[Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management | SCCM Third Party Patch Management ]
**'New ticket' for 'new request' would help us to serve you better
