Re : Migrate DC to PGSQL

From :Manage Engine Desktop Central Support <desktopcentral-support@manageengine.com>

To : <jason.chandler@fstep.org>

Cc : <desktopcentral-support@manageengine.com>

Date : Fri, 01 Jul 2016 01:03:04 +0530

Subject : Re: [##86848##] Desktop Central - Request Technical Support

============ Forwarded message ============

Hi Jason,

Thank you for contacting support. After analyzing the log file we found that DBMigration was failed while processing custom reports. This issue will be fixed in upcoming build. As immediate solution, please follow these steps to fix the problem. 

1. Stop the DesktopCentral Server.
   
2. Go to <install dir>\DesktopCentral Server\lib location. Move AdventNetDesktopCentral.jar file out of lib folder (File should be moved out of lib folder. It should not be renamed).
   
3. Download the attached attached and rename to fix.zip. Extract the AdventNetDesktopCentral.jar file.
   
4. Place the extracted AdventNetDesktopCentral.jar file  under <install dir>\DesktopCentral Server\lib location.
   
5. Retry DB Migration process (Help link).
   
6. Start the DesktopCentral Server after DB Migration.
   

NOTE: Attached JAR is compatible for 92051 build.

Try the above suggestion and let me know the status. 

Regards,

-----

Jai Kishan

Sr. Technical Consultant 

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]

**'New ticket' for 'new request' would help us to serve you better. 

-----

Ashok